q&a
Q: When is your next shop update?
A: I update my online store with new stock only about 3-4 times a year. Every single object you see in my shop is handcrafted and shipped out by myself, and making pottery is a fairly time intensive process, so it takes me several months between shop updates to build up enough stock to sell again. These shop updates are always announced through my email newsletter, which you can sign up for at the bottom of this page.
Q: Are your items for sale in any physical locations?
A: Yes! You can find a selection of my work at Judy at the Rink, a gift shop located in New Orleans, Louisiana.
Q: Can I visit your studio? Do you offer local pickup?
A: Due to privacy and security reasons, I am unable to host visits to my studio.
Q: How is shipping calculated?
A: Shipping is a flat rate of $10, calculated at checkout.
Q: Do you take custom orders?
A: Due to current demand, I am unable to take individual custom orders or requests. Wholesale requests for businesses will be considered on a case-by-case basis. Please reach out to me at biz@connorclary.com for wholesale requests.
Q: I have an issue with my order. How can I get help?
A: Please email me at biz@connorclary.com. Please do not send customer service requests via social media DMs--it is likely that I will miss your message. I am entirely a one-man team, so please have patience and I will help you the best that I can.
Q: When will I receive my package?
A: Please allow two to three weeks for your package to arrive. Orders are all packaged by myself in the order they are received. I do my best to ship them out within 5-7 business days from the date of purchase.
Q: How are your items packaged?
A: Every pot is wrapped in Geami kraft honeycomb and tissue paper, a sustainable alternative to bubble wrap that is sustainably sourced, biodegradable, and fully recyclable. They are also cushioned with biodegradable cornstarch packing peanuts that are compostable and dissolvable in water.
Q: Where do you ship?
A: I offer shipping to any contiguous or non-contiguous US states and territories. Unfortunately, I do not currently offer shipping outside of the United States.
Q: Are my pots microwave/dishwasher safe?
A: My pottery is all microwave and dishwasher safe, though I recommend hand washing. Some dishwashers may dull the glaze over time or change the texture of clay, especially if running at high temperatures or using harsh cleaners.
Q: Are you hiring, internships, etc?
A: I am currently a one-man team and do not plan on hiring. I am also relatively new to the business of making and selling pottery, so if you are looking for experience I'd recommend finding makers who are a bit more established in the field! But if you have any questions about how I run my business, feel free to email me at biz@connorclary.com and I will do my best to answer.